Sept 21, 2020, 5pm UTC (+4)
3 mins Read
Ever since the UAE set its sight on becoming a digital nation a decade ago, the entire nation has rapidly taken initiatives to drive its public and private sectors to become the epitome of the futuristic nation. These initiatives have stemmed from the strategic vision of the United Arab Emirates aimed at transitioning from an oil-based economy to knowledge driven economy. As a result of this transition the UAE government has sought to promote and invest heavily on innovation and technology driven research and development (R&D) for ground- breaking impact.
The citizens and residents of the UAE and their Arab counterparts in Saudi Arabia and Oman have equally embraced this transformative digital direction. Their support and affirmation are evidently witnessed with the growth of Souq and Careem and their subsequent purchase by Global counterparts Amazon and Uber respectively.
This digital revolution has it is widely known, has raised the bar for businesses with customer trends pointing to evolving demand for digital products and services in all spheres of life. Many large organizations SMEs, entrepreneurs, and freelancers are faced with the challenge of streamlining and aligning their internal business processes, business models, and mode of operation to meet new customer demands.
It is of little surprise to see business process management research state that “Amid the COVID-19 crisis, the global market for Business Process Management (BPM) estimated at US$3.3 Billion in the year 2020, is projected to reach a revised size of US$4.7 Billion by 2027, growing at a CAGR of 5.1% over the analysis period 2020-2027. Automation, one of the segments analyzed in the report, is projected to record a 5.5% CAGR and reach US$2 Billion by the end of the analysis period. After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Process Modeling segment is readjusted to a revised 4.9% CAGR for the next 7-year period.” Business Insider
With these emerging economic trends, many organizations need capable business process management consultants to help them thrive in this digital age. While the need for consultants is clear. Their responsibilities and roles are not!
For a BPM consultant to be effective he or she needs to embrace the following 7 roles.
7 Roles of a business process management consultant
- Understands fully your company’s Business Process
- Aligns the business process with the strategic vision of your organization
- Engages your employees in designing an effective business process
- Applies global best practices when streamlining your processes
- Improves your processes before automating
- Automates your business processes
- Focuses on the ultimate purpose of business processes optimization, which is to make your processes effective.
Understands fully your company’s Business Process
A good business process consultant doesn’t start by automating the processes of your business. Rather they seek to fully understand the current business processes of your organization.
Aligns the business process with the strategic vision of your organization
A good business process consultant aligns your business process with the overall company’s strategy and vision for effectiveness, coherence and proper implementation.
Engages your employees in designing an effective business process
A good business process consultant engages your employee’s from start to finish. Who knows the business processes more than they do? This will aid the change management efforts needed in any business process that is fine-tuned and adaptable.
Applies global best practices when streamlining your processes
A good business process consultant doesn’t rely on experience alone but ensures to regularly refer to and work with proven global best practices unique to that industry.
Improves your processes before automating
A good business process consultant first seeks to improve your processes with standardized optimization techniques before jumping to automating all your processes.
Automates your business processes
A good business process consultant automates the processes for employees to use efficiently towards customer satisfaction.
Focuses on the ultimate purpose of business processes optimization, which is to make your processes effective.
A good business process consultant aims to improve and automate business processes for effectiveness so that your organization thrives.